If you need long-term support, you may need a referral first. This process can take more time than usual to speak with someone. It’s important to be patient and ask questions about the referral process and other important details. If you or someone you know needs help, keep advocating for them until you receive the support you need.
CAIS helps people who are having problems with addictions, mental health, personal development and employment – as well as offering assistance and information to their families and friends. Our wide range of services includes residential treatment and rehabilitation, counselling, peer mentoring, supporting people in their homes, assisting people back into work or education, group work and other motivational interventions.
The service provided by CALL falls into two parts. Initially the caller is offered emotional support through listening and allowing them to express their feelings regarding any crisis or situation. We also provide an information service whereby from the database we can provide contacts for agencies, both statutory and voluntary, local to the caller. Free literature is also provided on a range of symptoms, mental health problems and the services provided by particular agencies.
CALL helpline offers emotional support and information/literature on Mental Health and related matters to the people of Wales. Anyone concerned about their own mental health or that of a relative or friend can access the service. C.A.L.L. Helpline offers a confidential listening and support service.
The website also has a search function where you can find input your postcode and your required service (e.g., eating disorders, mental health illnesses, bereavement, etc.) and it will provide a list of local and national agencies, as well as their telephone numbers.